Privacy Policy

1. Data we collect

We collect the information you provide and data generated as you use the service:

• Account data: name, email, organization and role
• Operational data: tickets, devices, sessions and audit events you create
• Technical data: log, device and usage information needed to secure and operate the service

2. How we use data

We use personal data to provide and secure the service, authenticate users, deliver support features, and improve the product. AI features process the ticket context you submit to generate summaries and draft replies.

3. Legal bases

Where applicable, we process data on the bases of contract performance, legitimate interests in operating and securing the service, and your consent (for example, non-essential cookies).

4. Sharing

We do not sell personal data. We share it only with processors that help us run the service (such as infrastructure and AI providers) under appropriate confidentiality and data-protection terms, or where required by law.

5. Data retention

We retain data for as long as your account is active or as needed to provide the service, comply with legal obligations, and maintain the audit trail. You may request deletion subject to those obligations.

6. Security

We apply zero-trust foundations: multi-tenant isolation at the data layer, encrypted secrets, MFA, fine-grained RBAC, and an append-only audit trail.

7. Your rights

Depending on your jurisdiction you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.

8. International transfers

Where data is processed in other countries, we use appropriate safeguards for such transfers.

9. Children

210TECHDESK is a business product not directed to children and is not intended for use by anyone under 16.

10. Changes

We may update this policy and will communicate material changes in-product or by email.

11. Contact

For privacy questions or requests, contact privacy@210codelabs.com.