210TECHDESK — A product by 210Codelabs
ENTERPRISE IT OPERATIONS

Command every endpoint.

From data center to desktop — one console, one intelligence.

A product by 210Codelabs
Platform

One platform. Every IT motion.

Everything support and operations teams need to run modern IT — without stitching four vendors together.

Autonomous AI Support
A native AI teammate triages inbound tickets, drafts replies from your KB, and resolves routine incidents end-to-end.
ITSM & Help Desk
Modern ticketing with SLAs, queues, priorities and a portal built for both requesters and technicians.
RMM & Endpoint Management
Enroll and monitor Windows, macOS and Linux endpoints from one console. Real-time health, patching, inventory.
Remote Access
Attended and unattended remote sessions with full audit trail. Command execution, file transfer, session recording.
Automation
Codeless playbooks and scripts. Trigger on ticket events, endpoint signals, schedules or webhooks.
Integrations
Bring your identity, chat, monitoring and PSA tools. Webhooks, REST API and typed adapter interfaces.
Measurement

What 210TECHDESK measures

You can only improve what you can see. Every ticket, every endpoint, every automation is measured against the same operating dashboard.

Metric
Autonomous Resolution Rate

Share of tickets fully resolved by the AI without human touch.

Metric
MTTR

Mean time to resolve, tracked per queue, priority and category.

Metric
SLA Compliance

Percentage of tickets closed inside their contracted SLA window.

Metric
First Contact Resolution

Share of tickets resolved on the very first interaction.

Built for

One platform. Three operating models.

Whether you run one IT team or a hundred customer tenants, the same primitives — and the same audit — apply.

For Enterprises

Consolidate internal IT and business support on one AI-driven platform with tenant isolation and enterprise-grade audit.

For MSPs

Serve multiple customers from a single pane. Per-tenant branding, contracts, SLAs, billing hooks and cross-tenant reporting.

For Internal IT

Give your team a support desk, a device fleet console, and an automation runtime — without stitching four vendors together.

Security-first

Zero-trust foundations. From commit one.

Multi-tenant isolation isn't a filter in a route — it's the shape of the data layer itself. Every action is audited, every secret is encrypted, every role is enforced by a permission registry.

210TECHDESK — A product by 210Codelabs210TECHDESK Security Charter

  • Multi-tenant isolation at the repository layer

  • MFA everywhere; SSO ready for enterprise identity

  • Encrypted secrets; no credentials in plaintext logs

  • Immutable, append-only audit trail

  • Fine-grained RBAC with a permission registry

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